Oracle Partnership

Monument is an Oracle Partner and Reseller of E-Business Suite, Fusion Cloud ERP, and Oracle Technology. We provide application expertise and domain knowledge to our clients. We are extremely committed to our clients who average 10 years working with our team. We have taken many of our clients from the initial implementation through various upgrades and extensions and now provide support services as needed.

 

Whether you are looking for day to day Help Desk support services, installing, upgrading, modifying or extending your Oracle E-Business Suite or Oracle Fusion Cloud ERP, our experience and commitment can help.

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Addendum A

Managed Oracle EBS and Fusion Cloud Application Support:

Monument’s Managed Applications Support is for clients to Outsource or Augment their staff to support End Users with Help Desk Ticketing. We will organize and simplify your current Support Process to minimize wait time and improve the user experience. This is a standard service that Monument provides to many clients.

Tasks involved for this Support include:

  • Managing the Ticketing System
  • Running a Weekly Ticketing Meeting
  • Arrange a Monthly Steering Committee Meeting for Strategic Review
  • Organizing Tickets for priorities
  • Creating knowledge ware databases for answering questions without tickets using AI
  • Supervise Oracle Service Requests (SR) for client issues
  • Manage DBA and Technical Resources to solve issues
  • Create Training Materials when necessary
  • Change System Parameters to solve issues when necessary
  • Both Fixed Price and Hourly Services

This service provides clients with uninterrupted continuity of service when needed.